FAQs - The Hideaway - Baxby Manor

FAQs

What time is Check in/Check out?

  • Check-in between 2pm & 6pm (Rufus's Roost check-in is at 4pm)
  • You will NOT be able to check in or pitch your tent before 2pm, if you do you will be asked to move as pitches are allocated prior to arrival, depending on grass cutting and ground conditions. 
  • Check-out by 11am please (Rufus's Roost check-out is at 10am)
  • Unfortunately we are unable to offer late check-outs

WiFi Access

Username
  • Baxby Hideaway Guest

Password
  • hideaway

When's it open?

The Shop
  • 9am — 11am
  • 2pm — 6pm
Toilets / Facilities
  • 24 / 7

What is your noise policy?

For the benefit of all our neighbours and your fellow campers, we have a strict no noise from 11pm through to 7am and a no amplified music policy so if you like to spend your evenings chatting around the fire that’s not a problem but if you want to party then we’re not the site for you.

Please keep the noise to a minimum between:
  • 11pm — 7am

For any urgent matters

For any urgent matters, day or night, (including unsociable music and noise!)
  • Call 07739 666 079

How do I make a reservation at The Hideaway?

As we are a family run business with a small staff, busy around the site, we are not always in the site office to answer your call or enquiry. You may leave a message on our voicemail, email us or preferably; familiarise yourself with the full content of the website and make your reservation for The Hideaway by clicking the button below:

We would like a fire pit, will we be able to have one?

Yes, all pitches now have fire pits!

Is the campsite child friendly/safe?

Yes, provided common sense is used! There is plenty of open space on the campsite for your children to play safely under the watchful eye of responsible parents. However; there is an unfenced, open beck with deep pools and steep banks, and plus a disused railway embankment with steep, and hidden drop-offs running parallel to the campsite. Please do keep an eye on these areas.

Group bookings

To preserve the tranquility at Baxby Manor we will accept up to a maximum of THREE pitches/units per group only. If we discover more than three bookings have been made they will be declined, or turned away on arrival with no refunds offered.

We want to book a pitch next to our friends/family, how do we do this?

When booking online via our website; enter your arrival/departure dates and all other required details, then you will be presented with a drop-down menu showing the available pitches for your stay. Choose the pitch that is next to your friend’s (if it is available). We will try our very best to pitch you next to your friends/family, but please be aware that this may not always be possible, as we occasionally need to rearrange if the ground is unsuitable, or if someone has booked a pitch too small for their tent and have has to be moved to a larger pitch!

How do I book more than one pitch?

Each pitch needs to be booked separately. However, once you have entered your details for the first pitch you will be allocated a username and password which can be used to make further bookings — eliminating the need to enter all of your contact details again. You will just need to amend the numbers of adults/children/extras/etc in the drop down menu for booking additional pitches.

We are due to arrive at The Hideaway within the next 14 days but the weather looks terrible can we move our booking to a later date?

I am afraid altering a booking within 14 days of your due date would be classed as a cancellation, with no refund offered, according to our Terms and Conditions.

I have a balance to pay for our booking with you, how do I pay this?

If the booking was made through our website; click here and enter your booking number and the surname the booking was made under. If your booking want not made online via our website please email info@baxbymanor.co.uk

How do we get married at The Hideaway?

Please see our Weddings page:

Do you accept bookings for Hen/Stag parties?

Unfortunately not! Due to the nature of our campsite, we feel it is not the appropriate place for larger (and possibly noisier) groups.

Do you have to pay to use the showers?

No, our showers are completely free to use at your leisure but be they do get a little busy in the peak times.

Can I park next to my pitch?

In line with our environmental low impact policy, there are no hard-standings — all pitches are grass and cars are parked in designated areas. Parking areas are close (a few metres) to most pitches.

Do we need to bring a torch?

Yes. There is minimal, subtle lighting outside on the site so that you can see the stars – bring a torch.

Music and noise policy

Please be aware that we have a very strict ‘11SEVEN’ policy. Please keep noise to an ABSOLUTE MINIMUM between the hours of 11pm and 7am.

There is a number at Reception to report unsociable noise/music.

For reasons mentioned above we ask that all music is played personally i.e. wear headphones 🎧

We all have different tastes in music. No one wants to listen to your music!

Check availability and book

(Max 3 bookings per group, click HERE for more details)
COVID-19 UPDATE - CLICK HERE

If you are unable to visit us due to being asked to self-isolate, or because you or a family member in your household has tested positive for coronavirus you will not be entitled to a refund. We may, (at the discretion of the Site Manager), allow you to rearrange your dates within the same season but ONLY if we have been able to re-let your pitch/unit first. If you are not able to visit us before the end of the season (31st October 2021), or if your pitch/unit has not been re-let you will forfeit any monies paid and will not be entitled to a refund or credit with us. Cancellations for any other reason will be subject to our usual terms and conditions.

As advised on our website; please make sure you have adequate travel insurance in place before booking, we cannot stress this strongly enough.

Please click HERE for our full T’s & C’, which include our cancellation and amendment policy's.

To protect fellow campers; please do not invite visitors to Baxby Manor. We have to Track and Trace ALL guests and only people on your booking confirmation must visit Baxby manor.

Please check the gov.uk website for up to date information and for further details on the roadmap out of lockdown.

If further lockdowns are implemented (or there are any other updates) we will update this bulletin, please check back here first and foremost (before contacting us).

Thank you and we look forward to welcoming you to Baxby manor!



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